USA Direct Marketing tailors to your industry and your specific needs. Below you'll find two examples of our largest industries, satellite and cellular. Plus you'll find the overview of our successfully innovative program.

USA Direct Marketing is producing positive results for all our clients with the Quality Assurance / 2.2.2 Program. Our experience shows most businesses, when forced to choose whether to focus on sales or service, choose sales. For most businesses, sales remain the focus. In today’s fast paced environment, businesses are forced to accelerate new sales at a breakneck pace. USA Direct Marketing's focus is service so you can continue to focus on sales.

USA Direct Marketing uses our Qualified Assurance Representatives (QARs) provide a series of phone calls (ie 2 Days, 2 Weeks, and 2 Months) after the initial sale or installation. The Quality Assurance / 2.2.2 Program confirms customer satisfaction while strengthening the loyalty for your company. At the same time our program reduces the rate of churn and early cancellations.

Each call is essential. USA Direct Marketing's QARs first determines your customer’s satisfaction, solves unexpected issues, and expedites this feedback to you, the dealer. This customer information is relayed to you in easy-to-analyze reports found in the Retailer Business Center. The “Sales to Disconnect Percentage Report” and the “Monthly Summary of Customer Service Calls” are two of the most important reports your company can utilize. Such comprehensive reports allow you to pinpoint efficiencies and inefficiencies and will provide the information you’ll need to help run a more profitable business.

Additionally, USA Direct Marketing, through our Loyalty Management Program, follows up on all customers who have cancelled service in the attempt to resolve inherent issues. During these calls our representatives reinforce commitment to your company upon resolution of any issues. USA Direct Marketing provides this exceptional service utilizing a variety of programs and remains open-minded to any and all suggestions from our clients to ensure efficiency.

With USA Direct Marketing’s innovative programs you and your company will experience more lucrative returns and better return on investment.

Our goal is for you to gain a more profitable business relationship with your satellite provider, such as DISH Network™ and DIRECTV®.

USA Direct Marketing's certified Quality Assurance Representatives (QARs) call customers in a series of phone calls after the initial sale or installation. The Quality Assurance / 2.2.2 Program enhances customer satisfaction, builds product loyalty, and reduces early cancellations and chargebacks. USA Direct Marketing believes in maintaining customer loyalty and feel that it is as important as new customer acquisition. With the Quality Assurance / 2.2.2 Program customer potential and loyalty become trustworthy investments.

Each QAR is proficiently trained to understand your company’s business, the services you provide, and any equipment that may be involved. Each training is customized to fit your business model for the most efficient customer service and satisfaction available in the industry.

While many early cancellations can be avoided we’ve found most companies do not have the resources to focus entirely on customer issues. Many of these cancellations are fueled by frustrations concerning equipment operations, billing issues, or basic troubleshooting situations which can easily be corrected. Our QARs are dedicated to your customers resulting in a reduction in churn and fewer dissatisfied customers.

This proven approach generates customer loyalty leaving the retailer with a strong peace of mind. that their one-time customer is now a lifetime customer.

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Cellular Industry

Our goal is helping you maintain a more profitable business relationship with your partners, customers, carriers, and affiliates.

USA Direct Marketing and our Quality Assurance Representatives (QARs) are committed to your customers and contact all customers through a series of calls. The Quality Assurance / 2.2.2 Program elicits customer satisfaction while building loyalty toward your company and its cellular provider. This innovative program also reduces churn and early cancellations rates, easily saving you thousands of dollars.

Our QARs are trained and remain proficient in the way your company does business, provides services, and they are also familiar with your specific product lines.

Many early cancellations, which result in costly chargebacks, can be avoided using proactive customer care. At USA Direct Marketing we maintain customers at a much higher rate and with more accuracy than those failing to use a proactive approach. Relying on experts, with correct terminology, to wait on your customers and answer specific quality assurance issues dramatically reduces customer churn.

USA Direct Marketing’s Quality Assurance / 2.2.2 Program proactively cares for customers before situations become problems. Instead of waiting weeks or months to find damaging trends our QARs ask customers for their feedback and report back to you via our Retailer Business Center providing in depth data and tools to better serve you and your company.

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Retailer Business Center

We at USA Direct Marketing understand that each company has different informational needs. Through data collection and processing we are able to provide you with personalized graphs and charts pertaining to your specific needs. Our easy-to-analyze graphs and reports offer the popular trends of your market creating a basis for potential remarketing opportunities with your loyal customers.

USA Direct Marketing provides the “Million Dollar Look" to your company while you specialize in raising your company to the next level. You’ll have time to focus on lucrative investments while USA Direct Marketing gathers the essential data for making advantageous, competitive choices.

USA Direct Marketing tailors these graphs and reports to fit your needs; however we realize certain needs are consistent across industries. Customer care, support, and satisfaction should remain top priorities of your company. We take the effort out of customer care and provide visible results.

Graphs and reports are available in the Retailer Business Center for your convenience. We will work with you to customize these reports as necessary to achieve the desired data for your use. Marketing becomes more direct; your company displays that “Million Dollar Look" and maintains a personal touch. Imprint yourself in the mind of the customer and reap the benefits of your achievements.

Why be concerned with keeping customers happy after the initial sale? Loyal and happy customers are prime candidates for remarketing and up-selling future products. Additionally, happy customers often refer new customers. Our goal is to maintain a relationship with your current customers, or regain churn customers, in order to strengthen this marketing and advertising base.


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