1. |
Question:
Why should our company consider using USA Direct Marketing?
Answer:
USA Direct Marketing works with you to retain your customers through strengthening your customer/dealer relationship and reduce your churn rate proactively instead of being reactive. By working proactively you gain a sustainable advantage over your competitors, which increases your cash flow.
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| 2. |
Question:
Is there a required commitment? If so, how long is the commitment?
Answer:
USA Direct Marketing asks for commitments in terms of 3 months, 6 months, or 1 year.
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| 3. |
Question:
Is there a trial period?
Answer:
USA Direct Marketing asks for 90 days to test our service. This allows us access to the necessary data we need to analyze your customer/dealer relationship. Also, we have found 90 days sufficiently shows you how working with USA Direct Marketing will improve your services.
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| 4. |
Question:
Does USA Direct Marketing offer retention service for customers who have cancelled?
Answer:
Yes. Our Loyalty Management Program focuses on retention and has been proven to reduce that report upwards to 50%. To see optimal results we suggest using this in unison with the Quality Assurance / 2.2.2 Program.
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| 5. |
Question:
Does USA Direct Marketing provide data, graphs, and reports of customers’ responses?
Answer:
Yes. We supply your company weekly and monthly reports based on the feedback of your customers.
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| 6. |
Question:
What happens if a customer has a complaint or problem?
Answer:
Our trained representatives troubleshoot issues and provide customer education if needed. All issues are reported daily to your company for further resolution.
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| 7. |
Question:
Will USA Direct Marketing’s QARs (Quality Assurance Representatives) be trained how to troubleshoot issues, solely involving our company, over the phone?
Answer:
Yes. We train our QARs to give the best solutions for your customer’s issues.
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| 8. |
Question:
Will our customers receive contact information should an issue arise?
Answer:
Yes. Each customer is given your contact information in case any unexpected issues arise.
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| 9. |
Question:
Are QARs (Quality Assurance Representatives) provided a script they are required to follow?
Answer:
Each QAR is provided a standard script. Your company has the option of using a script created by USA Direct Marketing or one your company prefers. We always value your input.
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| 10. |
Question:
Will our company have access to the USA Direct Marketing database for reporting purposes? Will we have the ability to see what’s going on with our customers at anytime?
Answer:
For your convenience USA Direct Marketing is constructing a database that will allow you to access your customer’s information 24 hours a day. This database will include customer issues and needs.
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